Vigil · Uptime Command Center
Sites never sleep. Neither does Vigil.
One place for service health, incident updates and worldwide risk. Clear for business teams. Detailed for engineers.
Built by Manfred Johanning · 15 years at AmazonFor hiring teams
The 30-second version.
- Who
- Manfred Johanning · Senior Program Manager · 15 years at Amazon (2010–2026)
- What
- Vigil, a live uptime and incident dashboard he built end to end with AI-assisted development
- Why it matters
- At Amazon he partnered with engineering to consolidate 50+ critical service alarms into one monitoring dashboard. Vigil applies that discipline to the sites he is responsible for today.
- Results
- Lifted on-time incident handling from 74–75% to 97–100% within five weeks, against a 95% goal.
- Now
- Founder & Principal, Pura Vida AI Labs · 5 working apps since June 2026
- Looking for
- Senior Program Manager · Technical Program Manager · Incident & Risk
- Logistics
- Authorized to work in the U.S., no sponsorship required · Washington, DC · Remote, DC-metro hybrid, or relocation
68%
Cut average downtime from major events (MTTR) 68% in the Command Center's first full year.
2.23 min
Held first-touch acknowledgement on event alerts to a 2.23-minute average against a five-minute goal; average resolution was six minutes against a 30-minute goal.
13,700+
Built the Selling Partner Services Incident Response Command Center from zero for four seller-trust organizations, then scaled it into a 24/7 shared incident service for 13,700+ employees.
One incident, two audiences
The same outage, explained twice.
Every outage digest in Vigil comes in two versions built from the same facts: plain words for the people who need the impact, and the timeline for the engineers who fix it. Switch between them.
Both versions of a sample digest are on the live dashboard.